Returns & Exchanges

Due to the perishable nature of our fresh meal plans, we prioritize food safety and cannot accept physical returns of food items once delivered. If you experience an issue with your order, please contact our support team within 24 hours of delivery for a resolution or credit.

Return Process

• 1.
  Report the Issue

  Contact our customer success team via email or WhatsApp within 24 hours of receiving your delivery to report any discrepancies or quality concerns.

• 2.
  Provide Documentation

  Attach clear photographs of the meal labels and the specific issue encountered to help our kitchen team investigate the root cause.

• 3.
  Internal Assessment

  Our quality control department will review your claim against our daily batch logs to determine eligibility for a refund or replacement.

• 4.
  Resolution Issuance

  Approved claims will be processed within 3-5 business days as either a direct refund to your original payment method or a credit toward your next meal plan.